What This Policy Covers

This privacy policy explains how Mob DevEthena collects, uses, and protects your personal information when you visit our website at ethenalabs.co.com, use our mobile app support services, or interact with us in any way. We believe you deserve to know exactly what happens with your data—no corporate doublespeak here.

When we say "personal information," we mean anything that could identify you personally. That includes obvious stuff like your name and email address, but also less obvious things like your IP address or how you use our website. We'll get into the specifics below.

Information We Collect

Information You Give Us Directly

This is the straightforward stuff—information you knowingly share with us:

• Contact details when you reach out (name, email, phone number, company name)
• Project information when you request mobile app support services
• Technical details about your app when you submit support requests
• Payment information when you hire us (though we use secure third-party processors)
• Feedback, questions, or comments you share with us

Information We Collect Automatically

Like most websites, we automatically collect some technical information when you visit:

• Your IP address and general location (city/state level)
• Browser type and device information
• Pages you visit and how long you stay
• How you found our website (search engines, direct links, etc.)
• Basic usage patterns to help us improve our site

How We Use Your Information

Here's what we actually do with the information we collect. We're not in the business of selling data—we're in the business of fixing mobile apps:

• Respond to your service inquiries and provide accurate project estimates
• Deliver the mobile app support and update services you've hired us for
• Send you updates about your project's progress
• Process payments and handle billing (with help from secure payment processors)
• Improve our website and services based on how people use them
• Comply with legal requirements when necessary

We might also use your contact information to share relevant updates about our services, but only if you've shown interest in our work. And you can always opt out of these communications—we make it easy.

Information Sharing and Disclosure

We don't sell your personal information. Period. But we do share it in a few specific situations:

Service Providers

We work with trusted third-party companies to help run our business. This includes payment processors, email services, and web hosting. These companies can only use your information to help us serve you better—they can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to share information—like if we receive a valid court order or need to protect someone's safety. We'll always try to notify you first unless we're legally prohibited from doing so.

Business Transfers

If Mob DevEthena is ever sold or merged with another company, your information would likely be part of that transfer. We'd make sure any new owner follows the same privacy standards we do.

Data Security

We take data security seriously. Your information is protected with industry-standard security measures including encrypted data transmission, secure servers, and limited access controls. Only authorized team members who need access to do their jobs can view your personal information.

That said, no online system is 100% secure. We do our best to protect your information, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened.

Data Retention

We keep your personal information only as long as we need it to provide services or as required by law. Here's our general approach:

• Project-related information: Kept for 7 years for business and tax purposes
• Contact inquiries: Deleted after 2 years if no business relationship develops
• Website analytics: Anonymized after 26 months
• Payment information: Handled by our payment processors per their retention policies

If you want your information deleted sooner, just ask. We'll honor reasonable deletion requests unless we're required to keep the information for legal reasons.

Your Rights and Choices

You have several rights when it comes to your personal information:

• Access: You can ask to see what personal information we have about you
• Correction: If we have incorrect information, you can ask us to fix it
• Deletion: You can request that we delete your personal information
• Opt-out: You can unsubscribe from marketing communications at any time
• Data portability: You can request a copy of your information in a common format

To exercise any of these rights, just contact us using the information below. We'll respond within 30 days and won't charge you for reasonable requests.

Cookies and Tracking

Our website uses cookies—small text files that help us understand how people use our site. Most are essential for basic functionality, but some help us improve your experience. You can control cookies through your browser settings, though disabling them might affect how our site works for you.

We don't use invasive tracking or advertising cookies. Our focus is on understanding how to make our website more helpful, not building detailed profiles for marketing purposes.

International Data Transfers

Mob DevEthena is based in Athens, Georgia, USA. If you're contacting us from another country, your information will be transferred to and processed in the United States. We ensure appropriate safeguards are in place for any international data transfers.

Changes to This Policy

We'll update this privacy policy from time to time as our business grows and privacy laws evolve. When we make significant changes, we'll notify you by email or through our website. The date at the top of this policy shows when it was last updated.

Minor updates (like fixing typos or clarifying language) won't trigger notifications, but we'll always update the revision date.